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Here are common questions about The Jassby Mall located inside the Jassby App. For the complete Jassby FAQs, please visit our support site.
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  1. How do I track my order?

    You will receive the tracking information via email. Please kindly tap on the tracking number to be redirected to the shipping carriers tracking page. There you will see your tracking info.

  2. How do I request a copy of my invoice?

    Kindly contact our support team via email (customersupport@jassby.com), chat, or phone (831-274-7330). Please make sure to include your order number, Jassby Code, and registered email address.

  3. How do I return an item? (Return Policy)

    To return an item, send us an email to customersupport@jassby.com. Please make sure to include:

    • Order number

    • Reason for the return

    • Pictures of the product (in case if the item is defective or damaged)

    Please allow our team 48 hours (excluding weekends and holidays) to process your request and provide you with the return label.

    Once your request is processed, please print your shipping label and drop off the package at any of the carrier’s locations.

  4. When will I receive my return refund?

    Once we receive your item, a refund is initiated within 48 hours (excluding weekends and holidays).

    Refunds will be sent to the card-issuing bank. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

  5. How do I use an offer or promotion code?

    All promotion codes are applied at the checkout level. Please kindly input your code in the “discount” box.

  6. How do I cancel my order?

    To cancel an item, send us an email to customersupport@jassby.com. Please make sure to include your order number.

    Kindly allow our team 48 hours (excluding weekends and holidays) to process your request.

    Note: If the item were shipped, we would not be able to process the cancellation. However, we would be happy to help you with the return.

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